So far realy great i'm from france the delivery was a bit expansive but worth

After ordering the backpack 1+ month ago I was packing my bag to go on a hike. On my hike I ended up slipping and fell on my back and when I went to check on my items in my backpack I unzipped it and the zipper broke. I don’t know why that happened but after spending $250 on a bag and it breaking I was upset. I do love Ltt and hope that they can help me out.

I want to love this product, but it has had so many issues over its lifespan and has caused me so much hassle that I can't rate it above a 2.5. I was an early buyer of the original so if they have sorted these issues out, some may not apply to you.

This bag has had three defects, of varying annoyance. Two have been widely publicized-the carabiners and the dual-bottom issue. The carabiners were a continual pain in the neck even after being "replaced" because the janky little 3d-printed kit they ship to replace these things made it almost impossible to properly secure the new carabiners without them falling off again.

What prompted this review was the catastrophic failure of the bag after less than three years of ownership. Both zippers of the main compartment totally dethreaded, and I was left with a useless mess of a bag. I am a student so I would say the bag was used daily but not "heavily," just a typical usecase. What truly frustrated me was the subsequent support experience. Support first of all tried to get me to go get it repaired and that they would then reimburse the repair. This was beyond frustrating, I don't mind this being an option but suggesting that I have to spend more of my time getting this defective bag fixed is simply insulting. To their credit when I said this was simply unacceptable they offered to send me a replacement, but I did not like being pressured into doing their job for them.

More the point, it took almost a MONTH from the initial support ticket to my replacement bag finally arriving. I know people gripe about the store's high shipping prices and delays, but it's worth highlighting how this affects the support experience.

The bag is well-designed and they did ultimately replace it, hence 2 stars. But if you want to deal with delays if something happens to your bag, just get a patagonia for half-price. Bonus that they'll repair it for you instead of suggesting you do it yourself.

It really needs a place on the outside for a water bottle. This is my cheif complaint. Also, the pocket for the tracking tile should seal shut. It would be really easy for it to fall out.

The backpack has a lot of space, nice dedicated pockets and sleeves for different things, just nice overall.