👍🏻

I purchased the backpack, and within a day or two it was marked as shipped. Then about 2 weeks passed with no shipping updates or communication about any potential delays. When I sent customer service an email, I first got an AI response which did nothing to address the questions I asked. Once I requested to speak to an actual person, I got an obviously templated response saying that if I lived in the US there was likely a customs delay. Honestly not upset at all about a delay with customs, that is outside of the control of the company shipping a product. The problem I had is that they knew it was a big enough problem that had affected enough customers to need a templated email response for their customer service representatives and they made zero effort to communicate that issue with their customers. After several emails with customer service I was offered free shipping on my next order. In regards to the bag after I finally received it, it is fantastic! Love the build quality and all the pockets. It is exactly what I was looking for and the quality I was hoping for! 10/10 on the product. 3/10 on the shipping/customer service experience.

I wish I could be reviewing the actual backpack, but unfortunately, after two months I still haven’t received the one I ordered.

I placed my order on June 17th with expedited shipping (advertised 3–9 days), but the shipment became stuck in US customs and eventually marked as “returned to sender.” What’s been most disappointing is that I had to chase down the issue myself with USPS and Canada Post. Despite me providing confirmation that the carrier was waiting for LTTStore to fix the customs documentation, the store’s stance was that they couldn’t do anything.

Customer service was a mixed experience:

Early replies came from AI agents, with delayed escalation to humans.

When I finally spoke with a rep, I was first told a replacement would be sent — only for that to be retracted the next day because of stock shortages.

I asked for escalation and tried to resolve the customs problem, but the resolution always circled back to “wait until we restock” or “take a refund.”

The backpack has been out of stock the entire time, and no expedited option was offered, even though my original order included it.

I understand customs issues can be outside the seller’s control, but the lack of proactive communication and the repeated shifting answers left me disappointed. As of now, I’ve spent over two months without the product I paid for, with no clear timeline for resolution.

I still think the backpack itself is probably great — I watch Linus Tech Tips and had high expectations — but the purchase and support experience has been frustrating. If you’re considering buying, be prepared for potential delays and limited recourse if something goes wrong.

This is the best backpack I've ever owned. It actually makes me excited to wear it lol

I bought the backpack for University, where I walk up to 8 miles a day in the heat. The ventilation is as good as It can be on a backpack. I find that my shoulders and neck don't hurt at the end of the day compared to other packs. The mesh straps work great for easy access to my headphone case, though it would be nice to see another row on the other side of the computer pack zipper so anything dangling won't hit my arms or land under the pack when set down. The open side pouch is wonderful for a battery bank and single cable. The front pocket is great for holding all of my USBs and hard drives.

Overall it's a fantastic pack, I recommend it to friends.