lttstore aims to provide a happy shopping experience for all of our customers, but we do understand that sometimes a product is just not right for you. We aim to make our returns and exchanges program as simple as possible for our valued customers.
Requirements for returns & exchanges
Within 30 days - you must contact our support team about any issues with your order within 30 days of delivery
Includes original packaging & product in like-new condition - any returned product(s) must be returned with any original packaging, and in the condition which the product(s) arrived. If your return is accepted, we will issue a refund or an exchange depending on your stated preference.
lttstore may reject the returned product if there is damage to the product and/or product packaging. If a returned product is rejected, no refund will be issued to the customer, and the customer may choose to have the product shipped back to them at their own cost. If the customer chooses not to ship the product back to them, lttstore will recycle or dispose of the product.
Self-Serve Return Request
Self service return requests are only available for users in Canada and the United States. Users outside of those countries will have to contact support using the support form in the footer to request a return.
Click the profile icon in the store's navigation, and then request a return.
- Log in to your account:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
1. Contact lttstore support at the email listed in our site's footer.
2. If an order or product is deemed eligible for return by lttstore support, we will email you a return label. Follow the instructions in the return label email to ship the product back to our distribution facility.
3. Drop the package off at the shipping carrier's location.
4. Reply to your email from support to confirm.
If you have any additional questions about our returns process, or any other aspect of our purchase experience, please contact support at the email listed in our site's footer.
Thank you for shopping with us!