Return Policy

lttstore aims to provide a happy shopping experience for all of our customers, but we do understand that sometimes a product is just not right for you. We aim to make our returns and exchanges program as simple as possible for our valued customers.

Returns - We will issue a full refund, including any applicable sales taxes, for any products returned within the requirements outlined below. Please note that any shipping fees you may have paid in connection with your purchase are non-refundable.

Exchanges - Free for equal value products. If you choose to exchange for higher value products, we will collect the difference from you prior to shipping. For lower value products, we will refund the difference to your original payment method. Exchanges will be shipped to the same address as your last order unless otherwise specified. Shipping for exchanges is free.

Note to customers outside the US & Canada: Refunds for any import/customs/duty fees charged to you at the time of import or delivery should be sought through your local customs bureau. lttstore.com cannot provide any coverage for this.

2023 Holiday Return Policy

All purchases (except for discounted products during Black Friday/Cyber Monday sales event) made from November 1st, 2023 to December 12th, 2023 may be returned until January 12th, 2024, or up to 30 days after delivery, whichever is later.

All discounted products during lttstore's Black Friday/Cyber Monday sales event are considered final sale - we will not accept returns or exchanges for these products; no exceptions.

All other aspects of our normal year-round return policies such as like-new condition and original packaging requirements remain in effect.

Requirements for returns & exchanges

Within 30 days - you must contact our support team about any issues with your order within 30 days of delivery

Includes original packaging & product in like-new condition - any returned product(s) must be returned with any original packaging, and in the condition which the product(s) arrived. If your return is accepted, we will issue a refund or an exchange depending on your stated preference.

lttstore may reject the returned product if there is damage to the product and/or product packaging. If a returned product is rejected, no refund will be issued to the customer, and the customer may choose to have the product shipped back to them at their own cost. If the customer chooses not to ship the product back to them, lttstore will recycle or dispose of the product.

Process

1. Contact lttstore support at the email listed in our site's footer.

2. If an order or product is deemed eligible for return by lttstore support, we will email you a return label. Follow the instructions in the return label email to ship the product back to our distribution facility.

3. Drop the package off at the shipping carrier's location.

4. Reply to your email from support to confirm.

Self-Serve Return Request

Self service return requests are only available for users in Canada and the United States. Users outside of those countries will have to contact support using the support form in the footer to request a return.

Click the profile icon in the store's navigation, and then request a return.

Log in to your account:
In the Email field, enter your email address, and then click Continue.
In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
Go back to the online store, and then enter a six-digit verification code.
Click the order that you want to submit the return for.
If your order has more than one item, then select the items that you want to return.
Select a return reason and add a note for the store.
Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

If you have any additional questions about our returns process, or any other aspect of our purchase experience, please contact support at the email listed in our site's footer.

Thank you for shopping with us!